FAQ

Frequently Asked Questions (FAQ)

How Can We Help You?

Find answers to the most commonly asked questions about Nabisen products and services.

常見問題（FAQ）

我們能如何協助您？

以下整理了顧客最常詢問的問題，希望能幫助您更了解 Nabisen 的產品與服務。

1. Ordering & Shipping

Where can I purchase Nabisen products?

You can shop directly through our official website at nabisen.com.

Where do you ship?

We currently ship within Taiwan.

How long does delivery take?

Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.

1. 訂購與配送

在哪裡可以購買 Nabisen 商品？

您可以直接透過 Nabisen 官方網站購買商品。

目前配送範圍有哪些地區？

目前我們提供台灣地區配送服務。

商品多久會送達？

訂單成立後通常於 1–2 個工作天內完成出貨，配送時間約需 3–7 個工作天，實際配送時間依地區及物流狀況而定。

如何查詢訂單配送進度？

商品出貨後，我們將透過電子郵件通知您物流追蹤資訊。

2. Sizing & Products

How do I choose the right size?

Please refer to the size chart available on each product page. If you’re unsure about sizing, feel free to contact us through our LINE Official Account.

Are Nabisen shoes true to size?

Most customers choose their usual size. Specific sizing recommendations can be found on each product page.

What materials are used in Nabisen shoes?

Our products are designed with a focus on comfort, durability, and everyday performance. Material details can be found on each product page.

2. 尺寸與商品資訊

該如何選擇適合的尺寸？

每個商品頁面皆提供尺寸表供您參考。若仍不確定適合的尺寸，歡迎透過 LINE 官方帳號與我們聯繫。

Nabisen 鞋款尺寸正常嗎？

大部分顧客可依照平常穿著尺寸選購。若商品有特殊版型或尺寸建議，我們會於商品頁面特別說明。

Nabisen 鞋款使用哪些材質？

我們重視舒適度、耐用性與日常穿著體驗。各商品使用的詳細材質資訊請參考商品頁面說明。

3. Returns & Exchanges

Can I return or exchange my order?

Yes. Returns and exchanges are available according to our Return & Exchange Policy.

How do I request a return or exchange?

Please contact our customer service team via LINE Official Account (@nabisen) or email at support@nabisen.com.

When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.

3. 退貨與換貨

可以申請退貨或換貨嗎？

可以。我們提供符合退換貨政策規範的退貨與換貨服務。

如何申請退貨或換貨？

請透過 LINE 官方帳號（@nabisen）或電子郵件 support@nabisen.com 與我們聯繫，我們將協助您完成申請流程。

退款需要多久時間？

商品退回並完成檢查後，退款通常會於 5–10 個工作天內完成處理。

4. Customer Support

How can I contact Nabisen?

Email: support@nabisen.com

LINE Official Account: @nabisen

What are your customer service hours?

We aim to respond to all inquiries within 1–2 business days.

4. 客服與聯絡方式

如何聯繫 Nabisen 客服？

電子郵件：support@nabisen.com

LINE 官方帳號：@nabisen

客服回覆時間為何？

我們通常會於 1–2 個工作天內回覆您的訊息。

Still have questions?

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